Privacy Policy

1. Introduction

Fibrewise Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you submit information through our contact form.

2. Data Controller

The data controller responsible for your personal data is:

Fibrewise Ltd
86-90 Paul Street
London, United Kingdom
EC2A 4NE

3. Data Collection

When you submit our contact form, we collect the following personal data:

  • Name: For accurate communication.
  • Email Address: To respond to your inquiry.
  • Subject: To understand what the query is about.
  • Message Content: To understand and respond to your inquiry.

Additionally, we automatically collect certain technical information when you use our services:

  • Device Information: Type of device, operating system, and browser used.
  • IP Address and Location Data: To ensure service reliability and security.
  • Usage Metadata: Such as access times and interaction patterns.

This technical data helps us maintain service security, optimize performance for different devices, prevent fraudulent activities, and provide a better user experience tailored to your technical environment.

4. Purpose and Legal Basis for Processing

We process your personal data to respond to your inquiries submitted through the contact form. The legal basis for this processing is your consent, which you provide when you submit the form.

5. Data Sharing

We do not share your personal data with third parties unless it is necessary to fulfill your request or required by law.

6. Data Retention

We retain your personal data only as long as necessary to respond to your inquiry, unless a longer retention period is required by law.

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data.
  • Object to or request restriction of processing.
  • Withdraw your consent at any time.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Fibrewise Ltd
86-90 Paul Street
London, United Kingdom
EC2A 4NE

Or use the contact form provided on our website.